Sewa Setu - Grievance redressal programme conducted by DIC & MSRLM

1 October 2026 · Office of the General Manager DIC · Ukhrul · 9 views

The campaign provided a dedicated platform for beneficiaries to raise grievances and seek timely clarification and assistance regarding difficulties encountered in accessing government schemes and services. Representatives from DIC, MSRLM, banks and other concerned departments, as appropriate facilitated the registration, examination and resolution of grievances within their respective jurisdictions. The grievance redressal component addressed issues such as: Delays in processing scheme applications and the release of approved financial assistance. Difficulties in accessing bank credit, SHG loans and other institutional financial support. Lack of awareness regarding eligibility criteria, documentation and application procedures. Technical difficulties in online registration, application submission and beneficiary verification. Issues relating to SHG bank linkage, revolving funds, community investment funds and livelihood assistance. Difficulties in obtaining departmental approvals, certificates and other necessary documentation. Lack of market access, inadequate technical support and other operational challenges faced by rural entrepreneurs and SHGs. A grievance registration and tracking mechanism to be maintained to record the nature of each complaint, the concerned department, the action required and the status of resolution. Wherever possible, minor and procedural issues will be addressed during the campaign itself, while matters requiring further examination or approval will be referred to the appropriate authorities for necessary action within a stipulated timeframe.

Part of Seva Sankalp Utsav/Abhiyan, 2026 – Manipur — Seva Setu Abhiyan – Sarkar Aapke Dwar

Attendance: 42